Seeking a Mid – Senior Level Human Factors Specialist!

User-View is a Human Factors and Design consulting company based out of Raleigh, NC. Our team is comprised of freelance human factors and user experience specialists, as well as user experience designers from across the US. Because you will work from home and travel to client sites, you do not need to be based in Raleigh.

We support clients across multiple industries. We are looking for candidates who can hit the ground running to help support our clients in medical device and health information technology industries. We envision the candidate will join our team, partner with us to plan and execute human factors research, and quickly grow to lead client projects.

This is what we are looking for:
• 5+ years of experience planning and executing human factors research and usability testing to support product design and development.
• 3+ years of experience planning and executing human factors and usability research in either medical device or health information technology industries.
• Experience working with multi-disciplinary teams (program managers, engineers/developers, industrial/visual designers, technical writers, and Quality Engineering).
• Graduate degree in Human Factors, Cognitive Psychology, Industrial Engineering, or related field.

• Be knowledgeable with the FDA 2016 Human Factors guidance document (Applying Human Factors and Usability Engineering to Medical Devices and/or Human Factors Studies and Related
Clinical Study Considerations in Combination Product Design and Development)
• Knowledgeable with the ONC Safety Enhanced Design Certification and the 21st Century Cures Act.

Finally, and most important, candidates must be self-starters who are comfortable working from home, comfortable collaborating with others using remote meeting tools, and able to travel.

Contact me:

Usability Is a Measurable Outcome

Consumers say, “I want a product that is easy to use. Companies say, “Our product surpasses the competition in ease of use.” Human factors specialists apply knowledge and use methods to assure products achieve usability.

But what is “easy to use” exactly? And how do you measure it?

The International Organization for Standardization (ISO) defines usability as the “extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.” [ISO 9241-11 (1998)]

Getting more specific, those terms mean:

  • Effectiveness: The accuracy and completeness with which users achieve specified goals
  • Efficiency: The resources expended in relation to the accuracy and completeness with which users achieve goals (productivity)
  • Satisfaction: Freedom from discomfort and positive attitude to the use of the product
  • Context of use: Characteristics of the users, tasks, and the organizational and physical environments

Through those criteria, usability is a measureable outcome. It’s the result of a process that optimizes effectiveness, efficiency, and user satisfaction.

One such process is the user-centered design process.The distinguishing characteristic of the user-centered design process is the focus on the people who will use the product, service, or website: knowing the user, knowing the user’s needs, knowing how the user works, and evaluating if the product, service, website truly meets identified user needs.

Throughout the user-centered design process, there are appropriate methods to use that are aimed at addressing specific questions and aimed at supporting specific design objectives.

To learn more about user-centered design processes and the appropriate methods, contact us.

What is Human Factors

Human factors plays a role in every way that we engage with objects in the world.

It is the science. Human factors is the study of human behavior, human capabilities, and human limitations in the context of the environment where humans work, play, and live.

Human factors is an applied science. It is the application of theories, models, and data regarding human performance and interactions people have with their work place, work tools, toys, and more.

Human factors specialists are experts in human behavior as it relates to cognitive processing, in terms of physical interactions, and as human behavior is influenced by social and cultural interactions. We work with teams to assure products, services, and websites help end users achieve their goals given human capabilities and limitations.

As human factors specialists, we are also experts at research methods. We understand how to select the appropriate research methods and data to address the design or development question at hand.

In companies that focus on designing and developing products, services, and websites, human factors specialists can be found within any number of multidisciplinary teams.  Often human factors specialists are members of the user experience team.

User experience teams highlight the multidisciplinary nature of product design and development where specialists with backgrounds in visual design, information design, industrial design, human factors and other areas work to assure the product service, or website meets the end user’s need, be it at work, home and play.

Usability Birds of a Feather Flock Together

I attended my first annual HIMSS Conference in 2005. I initially attended to network with other human factors professionals and was surprised that I could not find others discussing how human factors methods were being employed to improve health IT. How things have changed!

When I first got involved with HIMSS, usability was not part of the conversation. I remember I could not find anyone who was talking about how to impact the usability of a Health IT products or process. This year at HIMSS16 (February 23 – March 4) the usability conversation is prevalent and maturing as evidenced by the sessions focused on the broader context of human factors and usability applied to applications and processes. Don’t miss:

Education Sessions

  • UX in HIT: A History of How We Got To Where We Are Today
  • UX in HIT Development: Vendor Perspectives
  • Identifying Solutions for Nurses’ HIT Pain Points
  • UX Makes All the Difference for Clinicians
  • UX, ROI, and the ‘Bottom Line’
  • What Does the Evidence Tell Us About UX?
  • Creating a Shared Vision:  The Roadmap for Successful User-Centered HIT
  • UX Design: Five Steps For Designing “Healthy” Clinical Apps
  • Optimizing Drug-Dose Checking to Minimize Alert Fatigue
  • Usability Assessment of an Opioid Clinical Decision Support Tool
  • Pilot Implementation of Tablet Devices on Medical Resident Rounds
  • The Impact of Usability Issues on Non-Clinical Hospital-Based EHR Users

And if you are still at the conference on Friday at 10:30 – 11:30, Come to Lando 4201 for my presentation with Celeste Mayer and Jennifer Mauney

Shared Responsibility in Improving Alarm Safety

I can’t wait to connect with the many colleagues I have worked with (actually volunteered with) from the Usability Task Force; now the HIT Usability Community. Read how involvement in the HIMSS Usability Task Force provided me great opportunities on the Meet Our Members section of the HIMSS website. Usability birds will be flocking together. Come check out HIMSS usability and get involved!

2015 Healthcare Conference Summary

HIMSS ( and the Human Factors and Ergonomics Society in Health Care Conference (  are done for 2015.

Great talks.  Networking.  Inspiration.

While we seem to be having the same discussions as we did in 2014 and in 2013 and in 2012 and there is much work to be done to improve the usability of healthcare IT…

We are also talking about getting the focus on the patient.

We are also talking healthcare IT being more than an EMR.

And we are also talking about interoperability.

Are we making progress on the usability of healthcare IT?

At one of the meetings, the question was asked; has there been any benefit from the Safety-Enhanced Design Meaningful Use 2 program.  The response; yes.

The program has shined a light on the manner in which teams apply User Centered Design process:

1) Terry Fairbanks and Raj Ratwani. Human Factors Perspective on Advancing EHR Usability & Safety.  Health IT Implementation, Usability and Safety Workgroup October 10, 2014.

The process has shined a light on the manner in which teams carryout and report Summative Usability Methods:

2)  Christine Buchanan, Anthony Threatt, Matthew B. Weinger, & Anne Miller, Vanderbilt U. Medical Center, High Variability in Summative Usability Test Methods & Reporting Among Clinical Informatics Vendors Complying With Federal Certification Requirements.  Presented at International Annual meeting of Human Factors and Ergonomics October 2014 3.

The process has allowed at least one organization to report out the frequency of identifying critical usage errors that might harm patients using only a summative test vs using a full User Centered Design process + a traditional Solution Development Lifecycle:

3)  Gary Gartner.  Improving the Safety of HIT with a User-Centered design Process. Poster presented at the International Symposium of Human Factors and Ergonomics in Healthcare June 2014 3.

The process has allowed at least one organization to report the ranking of prioritized features (e.g., eMAR, Reconciliation, etc.)  based on findings reported on the ONC CHPL website for 9 EHR products.  The rankings take into account task failures x error analysis score (frequency x severity):

4) Caleb Furlough, Janey Barnes, Jennifer Mauney, Alisha Belk, Laura Blanchard, Teri Brooks, Megan Brown, Naomi Glasscock, Merryl Gross, Ellie Hunt, and Hasmik Mehranian. Observed Usage Errors during Meaningful Use Stage 2 Safety-Enhanced Design Summative Testing. Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare June 2014 3: 81-86, doi:10.1177/2327857914031012.


Developing a Better Clinical Alert System in EHRs

Don’t miss User-View’s poster presentation at the 2015 International Symposium on Human Factors and Ergonomics in Health Care: Improving the Outcomes;!

Jennifer Mauney, Caleb Furlough, and Janey Barnes  will be presenting.  Here is the summary:

Currently, many alert systems designed for EHRs are in a state which is negatively affect providers’ ability to prescribe appropriately and thus, is also affecting patient safety. There is a wealth of information in the human factors literature on the design and use of alerts but that information is either not known or has not been implemented in the design of EHRs. This paper will bring that literature to light, and demonstrate how to implement the recommendations to develop not only a better system for handling alerts in EHRs, but better CPOE (Computerized Provider Order Entry) as well. Serious usability issues with medication-based alerts displayed on EHRs were found after reviewing the data from the Meaningful Use 2 (MU2) Usability reports linked to the ONC CHPL website. The types of alert system issues found within the MU2 Usability reports and across various EHR vendors as well as human factors research that specifies how to deal with these issues will be described in this paper. In addition, recommendations for the design of medication-based alerts will be presented.


Belden, J., Patel, J., Lowrance, N., Plaisant, C., Koopman, R., Moore, J., Johnson, T. R., & Sonin, J. (2014) EHR Usability Style Guide. Retrieved from

Belden, J. and Barnes, J. (2010) ARRA and EMR usability: What providers need to know.  Paper presented at the annual meeting of the Healthcare Information and Systems Society, Atlanta, GA.

Belden, J., Patel, J., Lowrance, N., Plaisant, C., Koopman, R., Moore, J., Johnson, T. R., & Sonin, J. (2014) Inspired EHRs: Designing for Clinicians. Retrieved from

Bettman, J.R., Payne, J.W., and Staelin, R. (1986). Cognitive considerations in designing effective labels for presenting risk information. Journal of Public Policy and Marketing, 5, 1-28.

Furlough, C., Barnes, J., Mauney, J., Belk, A., Blanchard, L., Brooks, T., Brown, M., & Glasscock, N. (2014, 17-19 March). Observed usage errors during meaningful use stage 2 safety-enhanced design summative testing. HFES 2014 International Symposium on Human Factors and Ergonomics in Health Care Proceedings, Chicago, Illinois.

hguptamd. (2014, March 19). eprescribe [Video file]. Retrieved from

Kesselheim, A. S., Cresswell, K., Phansalkar, S., Bates, D. W., & Sheikh, A. (2011). Clinical decision support systems could be modified to reduce ‘alert fatigue’while still minimizing the risk of litigation. Health Affairs30(12), 2310-2317.

Microsoft Health (2010) [image], retrieved from

Miller, G. (1956). The magic number seven, plus or minus two: Some limits on our capacity for processing information. Psychology Review, 63, 81-97.

Osborne, P. D., Barsam, H. F., and Burgy., D. C. (1981). Human factors considerations for implementation of a “green board” concept in an existing “red/green” power plant control room. In R. C. Sugarman (Ed.), Proceedings of the 25th annual meeting of the Human Factors Society.  Santa Monica, CA: Human Factors.

Phansalkar, S., Edworthy, J., Hellier, E., Seger, D. L., Schedlbauer, A., Avery, A. J., & Bates, D. W. (2010). A review of human factors principles for the design and implementation of medication safety alerts in clinical information systems. Journal of the American Medical Informatics Association17(5), 493-501.

Pritchett, A. R., Vandor, B., & Edwards, K. (2002). Testing and implementing cockpit alerting systems. Reliability Engineering & System Safety75(2), 193-206.

Rasmussen, J., and Lind, M. (1981).  Coping with Complexity.  In H. G. Stassen (Ed.), First European Annual Conference on Human Decision Making and Manual Control. New York: Plenum Press.

Sanders, M. S. and McCormick, E. J. (1993). Human factors in engineering and design.  New York: McGraw-Hill, Inc.

Schneider, S. C. (1987). Information overload: Causes and consequences. Human Systems Management7(2), 143-153.

Sweller, J. (1988). Cognitive load during problem solving: Effects on learning.Cognitive science12(2), 257-285.

Wickens, C. D. (1984). Engineering psychology and human performance.  Columbus, Ohio: Merrill.

Wogalter, Michael S. & Kenneth R. Laughery (1996). WARNING! Sign and label effectiveness. Current Directions in Psychological Science, 5 (2), 33-37.

Wogalter, M., Desaulniers, D., and Godfrey, s. (1985). Perceived effectiveness of environmental warnings.  Proceedings of the Human Factors Society 29th annual meeting.  Santa Monica, CA: Human Factors Society, 664-668.

Young, S.L., (1991). Increasing the noticeability warnings: effects of pictoiral, color, signal icon and border. Proceedings of the Human Factors Society 35th Annual Meeting, pp.580-584. Santa Monica, CA.

Usability Talks & Events @ HIMSS 15

Here is a list of Usability, User Centered Design, User Experience, Human Factors talks I’ve found so far.  I remember my first years at HIMSS when there was nothing related to Usability, User Centered Design, User Experience, Human Factors…we are growing in usability maturity.

April 12, 2015 —

8:00 AM – 4:30 PM CT – This session is a poster session and will only be available to attendees of the Physicians’ IT Symposium

Summative Scenario-Based EHR Usability Testing in a Community Hospital –

David Schlossman, MD, PhD, FACP, MMI, CPHIMS


 8:00 AM – 4:30 PM CT – This session is a poster session and will only be available to attendees of the Nursing Informatics Symposium

Patient Story: Designed for Telling

Ruth Schleyer, MSN, RN BC

Maribeth Stein


 8:00 AM – 4:30 PM CTEMR Implementation in a 9 ED Hospital System – This session is a poster session and will only be available to attendees of the Nursing Informatics Symposium

Alexander Bautista, RN, BS

Rhonda Staton, RN, BSN


 8:00 AM – 4:30 PM CT

Patient Story: Designed for Telling – This session is a poster session and will only be available to attendees of the Nursing Informatics Symposium

Ruth Schleyer, MSN, RN BC

Maribeth Stein


April 13, 2015 —

10:00 AM – 10:30 AM CT

HIMSS Spot | North Hall | B Lobby

HIMSS Spotlight: Updated Usability Maturity Model Launch


10:30 AM – 11:15 AM CT

HIT User Experience Community Meetup

 HIMSS Spot | North Hall | B Lobby


2:30 PM – 3:30 PM CT

Improving EHR Usability through Awareness Computing

Wayne Fellmeth, MD, FAAP

Room S404


2:30 PM – 3:30 PM CT

Data Warehousing with Semantic Ontologies

Richard Biehl

Room S100A


5:00 PM – 6:00 PM CT

HIT User Experience Community Reception

Booth 4891 | Health IT Value Suite


April 14, 2015 —

7:30 AM – 8:15 AM CT

American College of Cardiology (ACC) EHR Usability Meeting

Room W191 | McCormick Place Convention Center


10:00 AM – 11:00 AM CT

Data-Driven Decision Making for Individual and Public Health

Shannon Pohl, RN, BSN, MS

Fred Rachman, MD

Room N427


  12:15 PM – 12:45 PM CT

Turning the Tide: User Experience and HIT (Pt 1)

Andrew Gettinger, MD, FCCM, FCCP

UX Thought Leaders from Allscripts, athenahealth & Epic

 Booth 4891 | Health IT Value Suite


 1:00 PM – 1:30 PM CT

 Turning the Tide: User Experience and HIT (Pt 2)

Constance M. Johnson, PhD, MS, RN, FAAN

UX Thought Leaders from Allscripts, athenahealth & Epic

 Booth 4891 | Health IT Value Suite


April 15, 2015 —

10:00 AM – 11:00 AM CT

Proudly Accepting Patient-Generated Health Data – This session is part of the special program called, Patient Engagement Forum.

Mark Groshek, MD

Carolyn Kerrigan, MD

Room S401


11:30 AM – 12:30 PM CT

Switching EHRs: A National Survey of Physician Users

Kenneth Adler, MD, MMM

Robert Edsall, MA, MPhil

Room W196A


1:00 PM – 2:00 PM CT

 You Completed Meaningful Use Summative Testing…Now What?

Janey Barnes, PhD

Greg Wolverton, FHIMSS

Room W196A


2:30 PM – 3:30 PM CT

Solving Vexing Design Problems for Nurses: eMARs and BCMA

Nancy Staggers

Lorraine Chapman

Room W196A


April 16, 2015 —

10:30 AM – 11:30 AM CT

Incorporating User-Centered Design into Quality Improvement

Jason Cadwallader, MD

Justin Morea, DO

Room S103


 12:00 PM – 1:00 PM CT

The Embedded Designer: Better Usability through Observation

Deborah Chan, MASc, PEng

Carleene Banez

 Room W194



Defining a Human Factors Specialist

When someone says, “I am a teacher” or “I am an accountant,” folks get it. People know what those jobs are.

But when I say, “I am a human factors specialist,” I might as well say I am an alien from Mars—except even then folks would still have a better idea of exactly what I was.

In explaining what a human factors specialist is, I try to start with something most people already know: “Have you heard of the term ergonomics before? Like when an office worker gets his or her computer, desk and chair set up to prevent carpal tunnel syndrome?”

That’s a job people are familiar with. So I build on their knowledge, explaining that ergonomics is a sub-specialty of human factors. If you think of ergonomics as designing products to work with people from the neck down, then think of human factors as designing products to work with people from the neck up—the thinking part.

That’s what I do. I am a human factors specialist and I work with companies to assure them that their products, services and websites work for people.

On the human factors side (the cognitive side) I make sure:

  • Folks can easily find a phone number in the cell phone.
  • Medical devices are safe and easy to use so doctors and nurses can think about patients instead of trying to figure out how a medical device works.
  • The ATM gives you back your ATM card before giving you your money. Because once you get your money, nothing else matters and you will drive away from the ATM.

On the ergonomic side (the physical side) I make sure:

  • The back hatch of the SUV can be easily opened even when someone is wearing gloves
  • The radio and heating / air conditioning controls are within reach of the driver even when the driver is wearing a seatbelt.
  • Medication packaging takes into account decreased hand and finger strength of patients, so that patients can open the packaging

My explanation drives some of my colleagues crazy. Among experts the terms human factors and ergonomics are frequently used interchangeably. But when I separate the physical versus the cognitive aspects of human factors, folks understand what it is I do.

And making things easier to understand is also part of what I do.

Happy World Usability Day 2014

Today, Thursday, November 13th is World Usability Day.  This year’s team is Engagement: Be sure and check out events online and in your neighborhood.  If you are online check out World Usability Day Challenges from the HIMSS Health IT Usability Committee! If you are in my neighborhood, check out the TriUXPA Event at SAS Campus in Cary, NC! What can you do today to improve the engagement we have with technology products and services?